PROGRAM CONTENT

Part 1: Introduction

• Job Contender Accreditation Training
• Our Faculty
• Purpose of the Program
• Learning Objectives

Part 2: Success Factors of Communication

• Communication: Art or Science
• The Cost of Ineffective Communication
• How Do You Define Communication?
• Three Components of a Communication System
• Barriers to Effective Communication
• Force Field Analysis
• Characteristics of Effective Communication
• Five Communication Styles

Part 3: Coach Competencies

• Competency-Based Training and Coaching
• The Competency Zone
• The Success Factors
• What are Competencies?
• The Coaching Competencies
• How Do You Define the Competency Listening?
• Competency: Listening
• Focal Points of Listening
• Components of the Competency Listening
• How Do You Define the Competency Understanding?
• Competency: Understanding
• Focal Points of Understanding

• Components of the Competency Understanding
• How Do You Define the Competency Convincing?
• Competency: Convincing
• Focal Points of Convincing
• Components of the Competency Convincing
• How Do You Define the Competency Achieving?
• Competency: Achieving
• Focal Points of Achieving
• Components of the Competency Achieving

Part 4: Job Seeker Competencies

• Sources of Error in Observing Behavior
• Can Self-Evaluation Result in Self-Deception?
• Focus on Observable Behavior
• Phases of Behavior Evaluation
• Success Factor Initiative
• Success Factor Productivity
• Success Factor Confidence
• Success Factor Vision
• Success Factor Career
• Success Factor Appearance
• Success Factor Test-Taking
• Success Factor Résumé
• Success Factor Interview
• Success Factor Strategy

Part 5: Tools and Forms

• Employability Quotient (E.Q.) Assessment
• Critical Incident Report
• Action Plan